Thanks to all of you who have sending me valuable comments on the articles I wrote, it encourages me to go on.
Dear Mr Cruz
We saw that you wrote so many articles about Experiential Hospitality, it was great that let us knew more about this topic.
Actually we have two questions about this topic,
2,When was this topic first introduced and why was it developed?
All the articles of "Experiential Hospitality" that we can found in Google was written by Mr. Osvaldo Torres Cruz,
so we think that you must do a lot research on this topic, and we even wonder if you are the researcher first introduced this topic.
Director Ejecutivo Iberostar Grand Hotel Bávaro
THE FORTRESS RESORT & SPA
Dear Mr. Cruz,
I am Quang, from Hue city, Vietnam. I am working for Ana Mandara Hue resort as a butler. I want to be more and more professional in my job. Can you share me your experiences as a butler ? Thank you very much.
I look forward to receiving your reply.
Le Truong Nhat Quang
Guest relations officer - Ana Mandara Hue Beach Resort & Spa
An Hai Village, Thuan An Town, Phu Vang District, Thua Thien - Hue Province
Hello good morning, I'm Liz Alarcon from Mérida Venezuela i will like know about the TRAINING PROGRAM: EXPERIENCE IN THE HOSPITALITY BUSINESS. the dates that would be given the next and the city and cost...!
** THROUGH THE EYES OF A HOTEL BUTLER ** Great article written by an Argentinian hotel butler: How so-called “functional suggestions” help getting personal information from the guest.
Comment uploaded in facebook by IFH Worldwide. 12-04-2010, 23:43 pm.
Dear Sir what should the Butler room contain as equipment and what should be it's size. What communication system should there be between the Guest and the Butler and between the Butler and the rest of the hotel, will it be a mobile phone or a DECT phone or anything special? What would be the software to be used in the computer system ? The article through the eyes of the Butler was very informative. Awaiting your response.Many thanks best regards
I like the concept - I look forward to you developing these ideas further..I think they can be valuable additions the operations of a hotel, no matter location or hotel class.
Southeast Region Hyatt.
I was reading your blog recently and it really inspired me.
After many years in the Valet chapter of the Hospitality Industry I find myself as part of a team of "Lobby Ambassadors".
For me it is a new term "Lobby Ambassadors"... I have been told that this name refers to any associate working in Hotel/Hospitality Industry that happens to be posted in the main entrance lobby and is susceptible to come in contact with the arriving guests, visitors or just any walk in to the Hotels's main lobby.
Now, "I 'm a Bellman" and I became one this past January/2011. I have worked for this particular Hotel for over 5 years in the capacity of Valet Midnight Supervisor, during this past holidays I came in contact with this fine gentleman of influence and Platinum guest to the hotel
which I understand put a good word for me out of his heart because he always used to say to me:Benjamin....You should be dealing with the hotel's guests during the day and not overnight, you come across very sincere, and always have a great actitude, and make people laugh.
Now Osvaldo, What do you recomend to this old Cuban guy who wants to be the best at his field and try to inspire others to give 110% and to take the initiative at their work.
Benjamin Suarez Jr./Bellman
Just read your article on the emotional factor in the Hospitality Industry -- really enjoyed reading it and thought it was spot on...we are moving more and more towards an 'experiential' economy -- guest service & experience and the resultant emotions these cause will play a bigger and bigger role in the level of guest satisfaction going forward.
Would be an interesting topic to expound upon further..
Southeast Region Hyatt.
Greetings Mr. Torres,
Front Office Manager , Alex Hotel, New York City, USA
A Leading Hotel of the World - AAA 4 Diamond Award Winner
my name is Sebastian Hirsch and I am the founder of ButlerForYou.com,
a professional Butler Service on a temporary basis.
I recently came across your written article about the role of the
butler in today`s Hotel Industry, which I find an excellent read!
With your permission I would like to publish your article on my
website together with articles that I have recently given forBloomberg and an international Ship`s Magazine.
Many thanks for your considerration.