GUEST EXPERIENCE DESIGN/ DISEÑO DE EXPERIENCIAS EN HUESPEDES

Mi nombre es Osvaldo Torres Cruz, trabajo como Mayordomo de Hotel y quiero compartir con todos los hoteleros del mundo el resultado de mi trabajo el cual expongo en este blog. My name is Osvaldo Torres Cruz, I work as a Hotel Butler. I would like to share the result of my work with the rest of the hotelier around the world, i would like to have your views.

lunes, 10 de octubre de 2016

The 'Tipaholic' Attitude of the Hotelier - By Osvaldo Torres Cruz

The 'Tipaholic' Attitude of the Hotelier - By Osvaldo Torres Cruz

Publicado por Osvaldo Torres en 9:43 1 comentario:

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lunes, 4 de julio de 2016

1st Convention of Hotel Butlers of Dominican Republic

1st Convention of Hotel Butlers of Dominican Republic

Publicado por Osvaldo Torres en 9:29 1 comentario:

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1st Convention of Hotel Butlers of Dominican Republic

1st Convention of Hotel Butlers of Dominican Republic

Publicado por Osvaldo Torres en 9:29 No hay comentarios:

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jueves, 7 de abril de 2016

Por Un Sistema Operativo Tipo 'GIF' - Por Osvaldo Torres Cruz

Por Un Sistema Operativo Tipo 'GIF' - Por Osvaldo Torres Cruz

Publicado por Osvaldo Torres en 16:57 No hay comentarios:

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miércoles, 2 de marzo de 2016

El Poder De Las Impresiones En La Hotelería De La Experiencia - Por Osvaldo Torres Cruz

El Poder De Las Impresiones En La Hotelería De La Experiencia - Por Osvaldo Torres Cruz

Publicado por Osvaldo Torres en 8:30 1 comentario:

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The Power of Impressions in the Experiential Hospitality - By Osvaldo Torres Cruz

The Power of Impressions in the Experiential Hospitality - By Osvaldo Torres Cruz

Publicado por Osvaldo Torres en 8:29 No hay comentarios:

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El Poder De Las Impresiones En La Hotelería De La Experiencia - Por Osvaldo Torres Cruz

El Poder De Las Impresiones En La Hotelería De La Experiencia - Por Osvaldo Torres Cruz

Publicado por Osvaldo Torres en 8:28 No hay comentarios:

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jueves, 4 de febrero de 2016

The 'Shakira Effect' in Hospitality - By Osvaldo Torres Cruz

The 'Shakira Effect' in Hospitality - By Osvaldo Torres Cruz

Publicado por Osvaldo Torres en 14:27 No hay comentarios:

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miércoles, 11 de noviembre de 2015

Some questions to be considered

Publicado por Osvaldo Torres en 15:43 No hay comentarios:

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martes, 6 de octubre de 2015

Keep Your Eyes Straight Ahead - a Successful Strategy in Designing Experiences - By Osvaldo Torres Cruz

Keep Your Eyes Straight Ahead - a Successful Strategy in Designing Experiences - By Osvaldo Torres Cruz

Publicado por Osvaldo Torres en 15:45 No hay comentarios:

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Mantener La Vista Al Frente, Una Estrategia De éxito En El Diseño De Experiencias - Por Osvaldo Torres Cruz

Mantener La Vista Al Frente, Una Estrategia De éxito En El Diseño De Experiencias - Por Osvaldo Torres Cruz

Publicado por Osvaldo Torres en 15:41 No hay comentarios:

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Articles published in--Articulos publicados en:

Clientes/Customers

Revista Cheff&Hotel, Chile.

Escuela de Hoteleria, Buenos Aires, Argentina.

Lecture about Experiential Hospitality

Tourism and Hospitality School in Havana University,Cuba 2014

Experiential Hospitality Training Course

Tourism and Hospitality School in Havana University, Cuba 2014

Experiential Training Course

Tourism and Hospitality School in Havana University, Cuba 2014

Experiential Hospitality Training Course,

Tourism and Hospitality School in Havana University, Cuba 2014

Experiential Hospitality Training Course,

Bahia Principe Hotels, Rivera Maya' Mexico, 2014

Experiential Hospitality Training Course,

Bahia Principe Hotels, Rivera Maya' Mexico, 2014

Experiential Hospitality Training Course,

Bahia Principe Hotels, Rivera Maya' Mexico, 2014

Experiential Hospitality Training Course,

Bahia Principe Hotels, Rivera Maya' Mexico, 2014

Experiential Hospitality Training Course,

Bahia Principe Hotels, Rivera Maya' Mexico, 2014

Experiential Hospitality Training Course,

Bahia Principe Hotels, Rivera Maya' Mexico, 2014

Experiential Hospitality Training Course,

Bahia Principe Hotels, Rivera Maya' Mexico, 2014

Experiential Hospitality Training Course,

Los Cauquenes Resort and Spa Hotel, Ushuaia, Argentina 2014

Experiential Hospitality Training Course,

Los Cauquenes Resort and Spa Hotel, Ushuaia, Argentina 2014

Experiential Hospitality Training Course,

Iberostar Hotels in Rivera Maya, Mexico, 2014

Experiential Hospitality Training Course

Iberostar Hotels in Rivera Maya, Mexico 2014

Experiential Hospitality Training Course.

Iberostar Hotels in Rivera Maya, Mexico 2014

Experiential Hospitality Trainng Course

Iberotar Hotels in Riviera Maya, Mexico, 2014

Experiential Hospitality Trainng Course

Iberotar Hotels in Riviera Maya, Mexico, 2014

Experiential Hospitality training course, August 2013

Experiential Hospitality training course, August 2013

Hoteliers from Secrets Royal Beach, Now Larimar, Dreams and NH Hotels in Punta Cana, Dominican Republic.

Experiential Hospitality Training Course, August 2013

Experiential Hospitality Training Course, August 2013

Managers of Secrets Royal Beach, Now Larimar, NH Hotels in Punta Cana , Dominican Republic.

Experiential Hospitality Training Course, 2013

Experiential Hospitality Training Course, 2013

Hoteliers from Bahia Principe Hotels, Punta Cana, Dominican Republic

Experiential Hospitality Training Course 2013

Experiential Hospitality Training Course 2013

Hoteliers from Bahia Principe Hotels, Punta Cana, Dominican Republic

Experiential Hospitality Training Course 2013

Experiential Hospitality Training Course 2013

Hotel Staff from Bahia Principe Hotels , Punta Cana, Dominican Republic

Archivo del blog

Experiential Hospitality Training Course, August 2013.

Experiential Hospitality Training Course, August 2013.

Hoteliers from Secrets Royal Beach, Now Larimar, Dreams and NH Hotels in Punta Cana, Dominican Republic

Experiential Hospitality Training Course 2013

Experiential Hospitality Training Course 2013

Hoteliers from Bahia Principe Hotels, Punta Cana, Dominican Republic

Experiential Hospitality Training course 2013

Experiential Hospitality Training course 2013

Hoteliers from Bahia Principe Hotels, Punta Cana, Dominican Republic

Experiential Hospitality training course 2013

Experiential Hospitality training course 2013

Hotliers from Bahia Principe Hotels, Punta Cana, Dominican Republic

Datos personales

Osvaldo Torres

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Experiential Hospitality Lecture 2013

Experiential Hospitality Lecture 2013

Students of the Panama International Hotel School

Experiential Hospitality Lecture 2013

Experiential Hospitality Lecture 2013

Staff from Hotels in Panama City

Experiential Hospitality Lecture

Experiential Hospitality Lecture

Hospitality Students from Hospitality Schools in Panama City

Experiential Hospitality Lecture 2013

Experiential Hospitality Lecture 2013

Staff from Hotels in Panama City.

Experiential Hospitality Lecture

Experiential Hospitality Lecture

Owners and Director from Panama City Hotels

Experiential Hospitality Lecture 2013

Experiential Hospitality Lecture 2013

Owners and Directors of Panama City Hotels.

Experiential Hospitality Training 2013

Experiential Hospitality Training 2013

Staff from Bavaro-Punta Cana-Dominicana Iberostar Hotels, Dominican Republic

Experiential Hospitality Training Course 2013

Experiential Hospitality Training Course 2013

Staff Bavaro, Punta Cana, Dominicana Hotels , Ibeostar, Dominican Republic

Experiential Hospitality Training 2013

Experiential Hospitality Training 2013

Staff Costa Dorada Hotel Iberostar Puerto Plata

Curso de Hoteleria de la Experiencia 2013

Curso de Hoteleria de la Experiencia 2013

Staff Hotel Costa Dorada Iberostar, Puerto Plata, Dominicana

Operational Training with Recepcionists 2013

Operational Training with Recepcionists 2013

Reception Staff from Hacienda Domenicus Iberostar Hotel, Bayahibe, Dominican Republic.

Curso Hoteleria de la Experiencia 2013

Curso Hoteleria de la Experiencia 2013

Staff Hotel Hacienda Domenicus Iberostar, Dominicana

Curso Hoteleria de la Experiencia 2013

Curso Hoteleria de la Experiencia 2013

Staff Hotel Hacienda Domenicus Iberostar, Dominicana.

Curso Hoteleria de la Experiencia 2013

Curso Hoteleria de la Experiencia 2013

Staff Hotel Hacienda Domenicus Iberostar, Bayahibe Dominicana.

Curso Hoteleria de la Experiencia 2013

Curso Hoteleria de la Experiencia 2013

Staff Hotel Hacienda Domenicus Iberostar, Bayahibe, Dominicana.

Curso Hoteleria de la Experiencia 2013

Curso Hoteleria de la Experiencia 2013

Staff Hotel Grand Bavaro Iberostar

Curso Hoteleria de la Experiencia 2013

Curso Hoteleria de la Experiencia 2013

Staff Hotel Grand Bavaro Iberostar, Punta Cana.

Curso Hoteleria de la Experiencia 2013

Curso Hoteleria de la Experiencia 2013

Staff Hotel Grand Bavaro Iberostar Punta Cana

Curso Hoteleria de la Experiencia 2013

Curso Hoteleria de la Experiencia 2013

Hotel Grand Bavaro Iberostar Punta Cana

Curso Hoteleria de La Experiencia 2013

Curso Hoteleria de La Experiencia 2013

Hotel Grand Bavaro Iberostar ,Punta Cana.

Seminario Introduccion a la Hoteleria de la Experiencia

Seminario Introduccion a la Hoteleria de la Experiencia

Facultad de Agronomia.Turismo Rural.UBA.Buenos Aires.Argentina.11-2012

Curso Hoteleria de la Experiencia, Sept 2012

Curso Hoteleria de la Experiencia, Sept 2012

Staff Hotel Iberostar Ensenachos, Cuba

Curso Hoteleria de la Experiencia, Sept 2012

Curso Hoteleria de la Experiencia, Sept 2012

Staff del Hotel Iberostar Ensenachos, Cuba

Curso de Capacitacion en Hoteleria de la Experiencia, Sept 2012

Curso de Capacitacion en Hoteleria de la Experiencia, Sept 2012

Hotel Iberostar Ensenachos, Cuba.

Curso de Capacitacion en Hoteleria de la Experiencia, Sept 2012

Curso de Capacitacion en Hoteleria de la Experiencia, Sept 2012

Hotel Iberostar Ensenachos, Cuba

Capàcitacion Hoteleria de la Experiencia 2012

Capàcitacion Hoteleria de la Experiencia 2012

Grand Bavaro Hotel, Iberostar, Punta Cana

Capacitacion Hoteleria de la Experiencia 2012.

Capacitacion Hoteleria de la Experiencia 2012.

Staff Hotel Hacienda Domenicus, Iberostar Bayahibe. Dominicana

Training course in Experiental Hospitality

Training course in Experiental Hospitality

With Grand Rose Hall Hotel´s staff,Iberostar Montego Bay,Jamaica.Oct 2011

Experiential Hospitality Trainning Course

Experiential Hospitality Trainning Course

With Grand Rose Hall Hotel´s staff ,Iberostar,Montego Bay,Jamaica,Oct 2011

Satisfaction in Hopspitality Industry

http://www.slideshare.net/osvy42/satisfaction-in-hospitality-industry

The magical powers of a hotel guest.

http://www.slideshare.net/osvy42/hotel-guest-powers?from=share_email

Mi lista de blogs

Passport Luxury Travel Blog | Kiwi Collection

Where the Pool Sets the Scene
Hace 1 semana
Jaffe Juice

Sunshine, Magic and the Value of Optimism
Hace 3 años

Training course in Experiential Hospitality

http://My latest SlideShare upload : training course in Experiential Hospitality http://slidesha.re/p50fAj

Taking care in Experiential Hospitality.

http://www.slideshare.net/osvy42/take-care-hospitality-8648309

Clientes /Customers.

With hoteliers from Panama.

With hoteliers from Panama.

June 2011.

Lecture for hoteliers from Panama

Lecture for hoteliers from Panama

June 2011.

Lecture with hoteliers from Panama.

Lecture with hoteliers from Panama.

June 2011

At the Panama International School

At the Panama International School

Ms Ana Maria and Mr Roberto Jean Francois, Continuing Education Director

Grand Hotel Bavaro, Iberostar. PuntaCana.

Grand Hotel Bavaro, Iberostar. PuntaCana.

Staff Training. June 2011

Ciudad de Panama.Conferencia en la Panama Internacional Hotel School.

Ciudad de Panama.Conferencia en la Panama Internacional Hotel School.

Ms Ana Maria Sanchez.President of the Panama Hotel Asociation.APATEL.

Hotel Hacienda Domenicus, Bayahibe.Dominicana.

Hotel Hacienda Domenicus, Bayahibe.Dominicana.

Staff Hotel Training. June 2011

Hacienda Domenicus Hotel, Bayahibe,Dominicana

Hacienda Domenicus Hotel, Bayahibe,Dominicana

Hotel Staff Training, June 2011.

Grand Hotel Bavaro, Iberostar.Punta Cana.

Grand Hotel Bavaro, Iberostar.Punta Cana.

Hotel Butler training. June 2011

Grand Hotel Bavaro, Iberostar, Punta Cana.

Grand Hotel Bavaro, Iberostar, Punta Cana.

Staff Training, June 2011

Lecture with hoteliers from Chile.

Lecture with hoteliers from Chile.

Conferencias a hoteleros en Chile.

hotelier from valdivia chile

hotelier from valdivia chile

Lecture In INACAP, Valdivia, Chile.

Lecture In INACAP, Valdivia, Chile.

Conferencias en Valdivia, Chile.

Conferencias en Valdivia, Chile.

Lecture in Valdivia, Chile.

Estudiantes de Hoteleria-Chile.

Estudiantes de Hoteleria-Chile.

participantes de las conferencias.

Hoteliers from Cuzco.Peru. 2009

Hoteliers from Cuzco.Peru. 2009

Lectures on customised services.

Experiencial Hospitality Lecture

Experiencial Hospitality Lecture

INACAP University-Chile

Hotel Butler Trainig Course 2010

Hotel Butler Trainig Course 2010

Grand Hotel Iberostar Bavaro.Santo Domingo

Twitter

You can also follow me on Twitter:

www.twitter.com/GuestExperDesig

Experiential Hospitality Training Course , August 2013

Experiential Hospitality Training Course , August 2013

Hoteliers from Secrets Royal Beach, Now Larimar, Dreams and NH Hotels in Punta Cana, Dominican Republic

Experiential Hospitality Training Course , August 2013

Experiential Hospitality Training Course , August 2013

Hoteliers from Secrets Royal Beach, Now Larimar, Dreams and NH Hotels in Punta Cana, Dominican Republic

Experiential Hospitality Training Course , August 2013

Experiential Hospitality Training Course , August 2013

Hoteliers from Secrets Royal Beach, Now Larimar, Dreams and NH Hotels in Punta Cana, Dominican Republic

Seguidores

Experiential Hospitality Training Course 2013

Experiential Hospitality Training Course 2013

With the Hotel Butlers Staff from Bahia Principe Hotels, Punta Cana, Dominican Republic

Experiential Hospitality Training Course 2013

Experiential Hospitality Training Course 2013

Hotliers from Bahia Principe Hotels, Punta Cana, Dominican Republic.

Experiential Hospitality Training Course 2013

Experiential Hospitality Training Course 2013

Hoteliers from Bahia Principe Hotels, Punta Cana, Dominican Republic

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